Millennium Airport Hotel Dubai Is ‘Loved by Guests’ on Hotels.com™

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For two consecutive years, Millennium Airport Hotel Dubai has been awarded with a ‘Loved by Guests’ Certificate from Hotels.com based on exceptional guest ratings and reviews.  The hotel General Manager, Mr. Simon Moore and Revenue Manager, Mr. Flynn Pinto welcomed the Hotels.com team and accepted the award last 10th July 2018. Mr Simon Moore, General Manager of Millennium Airport Hotel Dubai, said, “We are delighted to get this superb recognition that is based on genuine guest reviews and experiences. What makes us proud is the fact that our guests are the real judges behind this award that places us among one of the preferred hotels in UAE.  I would like to take this opportunity to thank all our guests and colleagues who made Millennium Airport Hotel Dubai as one of the Loved by Guests winner. It is our staff who makes it possible for us to serve our guests better on a daily basis. We could not have achieved this success without their collective efforts. We are eager to continue in the same spirit and committed to deliver on our brand promise.” For hotel marketing contact: Sheryl Aquiatan Assistant Marketing Manager Millennium Airport Hotel Dubai Mob: 00971 56 506 0983 Tel: 00971 4 702 8888 sheryl.aquiatan@millenniumhotels.com For media contact: Hina Bakht Managing Director EVOPS Marketing & PR Mob: 00971 50 6975146 Tel: 00971 4 566 7355 Hina.bakht@evops-pr.com www.evops-pr.com Millennium Hotels and Resorts, Middle East and Africa Millennium Hotels and Resorts is a dynamic, global hotel company, which owns, asset manages and operates over 130 hotels worldwide. With almost 40,000 rooms and a portfolio of brands; including Biltmore, Grand Millennium, Millennium, Millennium Place, M Hotel, Copthorne, Kingsgate, Millennium Executive Apartments and Studio M, that serve different market segments, representing quality and value in every class. Currently operating 35 hotels in the Middle East and Africa, the Group has an extensive expansion strategy in place, with 40 hotels in the pipeline. Each property in the region is unique, catering to the varying tastes and needs of the international business and leisure traveller but with a consistent promise to provide a first class service and a rewarding experience for guests. Millennium Hotels and Resorts is committed to differentiating itself by embracing the true spirit of diverse traditions, with a sincere respect to historical heritage and local culture. With the motto “More than Meets the Eye”, Millennium & Copthorne is committed to a customer-centric philosophy and complete guest satisfaction. For more information, please visit www.millenniumhotels.com  

Experience an Unforgettable Stay at Millennium Airport Hotel Dubai with ‘My Millennium’

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Enjoy a memorable stay at the Millennium Airport Hotel Dubai with ‘My Millennium’ rewards programme. With every qualifying spend members get to automatically earn My Points, and the more they spend the bigger the rewards. Book with us or any of our participating hotels worldwide and you’ll automatically earn My Points with every qualifying spend. Mr. Simon Moore, General Manager of Millennium Airport Hotel Dubai, said, “My Millennium is an exceptional loyalty programme that is designed to make members stay more personalised and rewarding with a host of exclusive privileges. From complimentary stays, room upgrades to club lounge access as well as exciting dining and lifestyle treats, My Millennium has been created to help travellers maximise their benefits and being a participating hotel, it is a great advantage for our guests.” There are three tiers of the My Millennium membership programme – My Millennium Club, My Millennium Premium and My Millennium Elite. One needs to simply sign up with the hotel to enjoy My Millennium Club membership. A club member who has spent 8 qualified room nights or accumulated 15,000 My Points within a rolling 12-month period gets upgraded to My Millennium Premium. For those who spend 20 qualified room nights or accumulated 40,000 My Points within a 12-rolling month period awaits the ultimate experience as a My Millennium Elite member. For more information, please visit www.millenniumhotels.com The award-winning Millennium Airport Hotel Dubai is a contemporary lifestyle destination for those who desire to be at the centre of Dubai’s pulsating business and cultural scene. Conveniently located near the Dubai International Airport, the exceptional hotel features 341 spacious guestrooms including Superior & Deluxe Rooms, Club Suites, and Executive Deluxe Suites equipped with outstanding facilities. On site are a distinctive choice of restaurants and bars, a wide range of leisure options including a large outdoor swimming pool and a fully-equipped fitness centre as well as the event facilities including the magnificent Al Garhoud Ballroom with a private entrance, 8 meeting rooms and outdoor garden area. With a capacity to accommodate up to 1200 guests, the ballroom is perfect to host conferences, weddings and other social events For hotel marketing contact: Sheryl Aquiatan Assistant Marketing Manager Millennium Airport Hotel Dubai Mob: 00971 56 506 0983 Tel: 00971 4 702 8888 sheryl.aquiatan@millenniumhotels.com  For media contact: Hina Bakht Managing Director EVOPS Marketing & PR Mob: 00971 50 6975146 Tel: 00971 4 566 7355 Hina.bakht@evops-pr.com www.evops-pr.com Millennium Hotels and Resorts, Middle East and Africa Millennium Hotels and Resorts is a dynamic, global hotel company, which owns, asset manages and operates over 130 hotels worldwide. With almost 40,000 rooms and a portfolio of brands; including Biltmore, Grand Millennium, Millennium, Millennium Place, M Hotel, Copthorne, Kingsgate, Millennium Executive Apartments and Studio M, that serve different market segments, representing quality and value in every class. Currently operating 35 hotels in the Middle East and Africa, the Group has an extensive expansion strategy in place, with 40 hotels in the pipeline. Each property in the region is unique, catering to the varying tastes and needs of the international business and leisure traveller but with a consistent promise to provide a first class service and a rewarding experience for guests. Millennium Hotels and Resorts is committed to differentiating itself by embracing the true spirit of diverse traditions, with a sincere respect to historical heritage and local culture. With the motto “More than Meets the Eye”, Millennium & Copthorne is committed to a customer-centric philosophy and complete guest satisfaction. For more information, please visit www.millenniumhotels.com  

Enjoy Exclusive Long-Stay Offers at First Central Hotel Suites

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Whether you are travelling to Dubai for business or leisure, or a little bit of both, First Central Hotel Suites is the ideal choice for long stay accommodation with fabulous offers. Benefit from the amazing long-stay rates at the hotel starting from AED 5500++ for a Classic Studio when booking 30 nights or more. Wael El Behi, General Manager of First Central Hotel Suites, said, “People visit Dubai for many reasons – often for extended periods. Whether you are on a long visit for business or leisure or simply in need of a place to stay as you settle in, you can benefit from our fantastic rates. Basically, we want our guests to experience the comforts of home and relax with our signature ‘Stay Fresh’ concept in one of the world’s greatest cities with all the major attractions at the doorstep. Our Long-Stay packages allow travelers to stay longer while paying less and still enjoy everything they need to be comfortable and productive during extended stays.” Conveniently located within easy reach of the emirate’s key business and leisure hubs, the deluxe hotel features 524 spacious and modern apartments, equipped with top-notch facilities and cozy ambiance. First Central Hotel Suites is located Barsha Heights (TECOM) near Sheikh Zayed Road in close proximity to Dubai Internet City Metro Station, Dubai Media City, Dubai Marina, Montgomerie, Emirates Golf Club, and Mall of the Emirates. Included in its facilities are affordable all-day dining serving fine selection of continental cuisines, leisure and business amenities designed to meet the needs of stylish modern travelers. Long-Stay Offer at First Central Hotel Suites Classic Studio starting at AED 5500++ when booking for 30 nights
  • Occupancy: Up to 2 adults and 1 child.
  • Fully equipped kitchenette
  • Free high-speed Wi-Fi
  • Daily housekeeping service
  • Outdoor pool
  • 24-hour gym
For hotel inquiries & reservations: Call: +971 4 454 4900 or email reservations.fc@central-hotels.com  Follow Us on @FirstCentralAE #FirstCentalAE #CanalCentalAE #CentralHotels #StayFresh  About Central Hotels Central Hotels has very quickly established itself as a reputed hotel management group in the UAE with its flagship property First Central Hotel Suites located in Barsha Heights (TECOM) near Sheikh Zayed Road. Building up on this amazing success, the brand is now poised to expand its footprint targeting the UAE and Turkey as the primary markets for growth in addition to other lucrative destinations in the Middle East. The group has recently added to its portfolio spectacular new 5-star hotels such as Canal Central Business Bay and Royal Central The Palm followed by Central House Citywalk focused on millennials, Novotel The Palm, Diamond Central – Business Bay, and Island Central in Dubai, as well as Valley Central Bursa, and Valley Central Trabzon in Turkey. For Media Contact: Hina Bakht Managing Director EVOPS Marketing & PR M: +971 50 6975146 | T: +971 4 566 7355 Hina.bakht@evops-pr.com www.evops-pr.com

Enjoy Special ‘Inaugural’ Stay Offers at Canal Central Hotel in Business Bay and Royal Central Hotel The Palm

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Take advantage of the launch offers at the newly-opened Canal Central Hotel in Business Bay and the Royal Central Hotel The Palm to enjoy special room rates this summer. Mr Ammar Kanaan, General Manager of Central Hotels, said, “Both Canal Central Hotel in Business Bay and the Royal Central Hotel The Palm have been designed to create a new benchmark in understated luxury and redefined service standards with our ‘Stay Fresh’ concept. It is our inaugural period and we are delighted to showcase these beautiful 5-star properties to travellers by extending this special offer. The promotions have been carefully curated with signature experiences to enhance the journey of our guests.” Inaugural Offer at Royal Central Hotel The Palm Book a Superior Room with Breakfast. Occupancy: Up to 2 adults and 1 child. For AED 499/- per room per night + AED 20 Tourism Dirham Fee per room per night Inaugural Offer at Canal Central Hotel in Business Bay Book a Superior Room with Breakfast. Occupancy: Up to 2 adults and 1 child. For AED 349/- per room per night + AED 20 Tourism Dirham Fee per room per night The stunning Royal Central Hotel The Palm features 207 elegantly-appointed rooms and suites, each beautifully designed to intuitively meet the needs of discerning travellers. One of the biggest attractions of the resort is its striking location on the East Crescent of Dubai’s iconic Palm Jumeirah. Guests have beachfront access to one of the best private beaches in the city while enjoying unhindered views of the world-famous architectural landmarks such as Atlantis The Palm and Burj Al Arab. An array of recreational facilities at the Royal Central ranging from water sports to an outdoor infinity pool, state-of-the-art gym and health spa, along with exciting dining options, allow guests to unwind and relax in a beautiful setting. Equally well-located is Canal Central Hotel in Business Bay only a few minutes away from The Dubai Mall, Burj Khalifa and Dubai Fountains, Dubai International Financial Centre (DIFC), Dubai Design District and Dubai International Convention Centre and Exhibition Halls. Equipped with the finest amenities, each of Canal Central’s 280 spacious rooms and suites offer spectacular Canal or Burj Khalifa views. Completing the experience are a hand-picked selection of dining outlets, flexible meeting spaces, state-of-the-art gymnasium and spa, a stunning infinity swimming pool and male and female salon. Follow Us on @RoyalCentralAE @CanalCentralAE  #RoyalCentalAE #CanalCentalAE #CentralHotels #StayFresh  About Central Hotels Central Hotels has very quickly established itself as a reputed hotel management group in the UAE with its flagship property First Central Hotel Suites located in Barsha Heights (TECOM) near Sheikh Zayed Road. Building up on this amazing success, the brand is now poised to expand its footprint targeting the UAE and Turkey as the primary markets for growth in addition to other lucrative destinations in the Middle East. The group has recently added to its portfolio spectacular new 5-star hotels such as Canal Central Business Bay and Royal Central The Palm followed by Central House Citywalk focused on millennials, Novotel The Palm, Diamond Central – Business Bay, and Island Central in Dubai, as well as Valley Central Bursa, and Valley Central Trabzon in Turkey. For Media Contact: Hina Bakht Managing Director EVOPS Marketing & PR Mob: 00971 50 6975146 Tel: 00971 4 566 7355 hina.bakht@evops-pr.com www.evops-pr.com  

Emirates adds flights to France

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Emirates today announced that it will introduce two additional flights to Lyon and one to Paris per week, complementing its existing schedule and providing even more choice and convenience to travellers.The increase in frequency from five to seven between Lyon and Dubai will see the route become a daily service, while the extra flight to Paris brings to 21 the number of flights per week to the French capital, offering travellers three flights per day. The Lyon flights will start on 2 August 2018, and will operate on a Tuesday and Thursday at the same time as the current flights, which depart Dubai as EK081 at 1435hrs and arrive in Lyon at 1930hrs. The return flight, EK082, leaves Lyon at 2155hrs and arrives in Dubai at 0615hrs the next day. Both flights will be operated by an Emirates Boeing 777-300ER in a three class cabin configuration, with eight private suites in First Class, 42 lie-flat seats in Business Class and 304 spacious seats in Economy Class. The additional Paris flight will start on 7 August 2018, and will operate as the third daily every Tuesday morning. Flight EK071 will depart Dubai at 0405hrs and arrive in Paris at 0925hrs, while the return flight leaves Paris at 1125hrs and arrives back in Dubai at 2000hrs. As with Emirates other flights between Dubai and Paris, the airline’s flagship A380 will be used on the route. It will also have a three class cabin configuration, with 14 privates suites in First Class, 76 lie flat seats in Business Class and 429 seats in Economy Class. Choice and connectivity The additional flights will give travellers from Lyon and Paris and from across Emirates’ network, even more choice and connectivity when booking their travel to and from these cities via our Dubai hub.  It will also help to further boost inbound tourism and meet growing demand from French travellers for flights to popular destinations in Asia, such as Thailand, Indonesia and Malaysia, as well as the Indian Ocean, Australia and New Zealand. Award winning hospitality  Customers travelling on Emirates flights can look forward to award-winning service and hospitality from the airline’s multinational cabin crew, including French nationals, while enjoying complimentary gourmet meals and beverages. Inflight, customers can access over 3500 channels of on demand audio and visual entertainment on its ice system, from the latest movies, music and games. Families with young children are also well cared for with special services and products to ensure a comfortable and enjoyable flight experience, from free toys to kid’s meals, entertainment and priority boarding. In addition to Paris and Lyon, Emirates also serves Nice with a daily A380 flight. -Ends-

About Emirates

Our Media centre contains all of our business updates, including the latest press releases and articles and our contact details. The Emirates story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers the comforts of the latest and most efficient wide-body aircraft in the skies. We inspire travellers around the world with our growing network of destinations, industry leading inflight entertainment, regionally inspired cuisine and world-class service. Find out more.
 

National Oilwell Varco selects Microsoft Dynamics 365 to enhance sales and service operations

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On Wednesday, National Oilwell Varco, a leading provider of technology, equipment and services to the global oil and gas industry, and Microsoft Corp. announced an agreement to collaborate on digitally enhancing NOV’s sales platform and field service operations to deliver premier experiences, including project management and drilling operations, to the oil and gas industry.

As oil and gas producers continue to push to optimize productivity and minimize downtime, NOV is leveraging Microsoft Dynamics 365 to streamline business processes, access real-time data and insights, and revolutionize field service operations with a digital, mobile-first approach. With Microsoft cloud-powered solutions, NOV is enriching legacy systems and processes to drive consistency and visibility across platforms. The goal is to increase revenue generation while reducing revenue leakage and improve service margins through greater efficiencies, higher levels of customer satisfaction, and better retention rates. Using Microsoft Dynamics 365 is enabling employees across NOV’s departments to be more adaptable, reliable and efficient. “At NOV, we’re passionate about delivering the highest level of customer service,” said Clay Williams, chairman, president, and CEO. “Field service is the link between our customers and manufacturing, and with Microsoft Dynamics 365 and Power BI, we’re able to better understand our customers’ needs, identify the appropriate resources for each task, and effectively address the issue, creating a seamless experience.” Microsoft Dynamics 365 unifies customer relationship management and enterprise resource planning solutions, allowing NOV’s sales and commercial teams to effectively identify and capture field service opportunities and service managers to better allocate jobs and resources. Field technicians can also access detailed job descriptions complete with customer information, service needs, and the equipment necessary to accurately and efficiently complete the task. “NOV continues to invest in state-of-the-art technology and innovations to support the goal of delivering premier customer service,” said Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft. “Today, NOV is doubling down on its commitment to customers with Microsoft’s intelligent cloud and business applications by enabling customer- and data-driven insights and actions.” About NOV National Oilwell Varco, Inc. (NYSE: NOV) is a leading provider of technology, equipment, and services to the global oil and gas industry. NOV has been pioneering innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations since 1862. The depth and breadth of NOV’s offerings support customers’ full-field, drilling, completion, and production needs. NOV powers the industry that powers the world. Visit www.nov.com for more information. About Microsoft Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Billionaire Mansion is Back with a Bang!

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Delicious cuisine & thrilling shows make Billionaire the place to be this summer. There’s more to a great night out than what meets the eye. Experience the unexpected at Dubai’s newly refurbished nightlife destination, Billionaire Mansion, where all the right ingredients come together for the ultimate night out. With an all new look and feel, and an unforgettable experience to offer, Billionaire Mansion is back for a season of captivating performances and delectable dining. Combining culinary riches and thrilling live entertainment shows, the unique luxury dining concept spoils guests with two delicious cuisines in a vibrant ambience. For a more intimate affair, Billionaire Mansion offers a unique private dining experience for groups of 20 or less, complete with a full bar, private bartender, and an exquisite menu of Chef’s signature platters; everything you need for a perfect night out. Be it a special celebration or just a fun night out, the private dining experience at Billionaire Mansion surely won’t disappoint. With a ‘no minimum spend’ policy on Wednesdays and Saturdays, guests can start their night early with an array of exceptional culinary creations prepared by a team of highly creative chefs, under the guidance of Chef Reif Othman and Chef Batuhan Piatti Zeynioglu. Spearheaded by award-wining Executive Chef Reif Othman, Billionaire Mansion’s internationally renowned, Sumosan offers contemporary Japanese dishes with a twist. Signatures include the finest sushi and sashimi delicacies, along with Tuna Tartar with creamy truffle sauce and Wagyu Beef Tataki with pickled onion and creamy truffle ponzu. Billionaire Grill, with Executive Chef Batuhan Piatti Zeynioglu, serves classic Italian flair in Billionaire style. Celebrating the simplicity, taste and freshness of ingredients, signatures include Lasagnetta “Billionaire”, Salt-crust Baked Wild Sea Bass and Wagyu Tomahawk. Enjoy panoramic views of the city whilst witnessing a plethora of brilliant entertainment shows, including acrobats, dancers and magicians. From never-seen-before tricks to outstanding performances by a team of highly-talented dancers, you will be in awe the entire evening. One thing is certain. You will never the same experience twice at Billionaire Mansion – the perfect spot to celebrate after the sun sets! Location: Billionaire Mansion & Sumosan Dubai, Taj Dubai, Burj Khalifa Blvd, Dubai For reservations: 04 510 3100 Opening Timings: Sunday – Saturday – 7 pm – 3 am (Closed : Monday) About Billionaire Mansion: Located in the Taj Hotel, Business Bay, Dubai BILLIONAIRE MANSION is a one-stop destination created by the Billionaire Life Group and the first of its kind in Dubai. Open from sunset till the early hours of the morning, the venue offers a unique dining concept with authentic Italian cuisine partnered with contemporary Japanese cuisine of the award-winning Restaurant Sumosan. Billionaire Mansion gives you a complete entertainment and culinary experience through its Restaurant, Private Dining Room, Lounge Bar, ‘’Diamond Kalian” Shisha Terrace, Nightclub and Karaoke Prive. Clients are swept through the various parts of the venue enveloped in special shows, lighting, colours, and extraordinary music. Borned in Porto Cervo in 1998, Billionaire is a unique hospitality group created by entrepreneur Flavio Briatore. The brand to date has become world famous and a favourite amongst the international jet set and celebrity A-List.

Millennium Airport Hotel Dubai and Its Three Restaurants Awarded TripAdvisor 2018 Certificate of Excellence

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Based on raving reviews, Millennium Airport Hotel Dubai and three of its restaurants – Da Vinci’s, Cactus Jacks and Biggles Pub – have been awarded with TripAdvisor 2018 Certificate of Excellence. Certificate of Excellence recipients are determined by excellent ratings and reviews on TripAdvisor. Mr. Simon Moore, General Manager of Millennium Airport Hotel Dubai, said, “The Millennium Airport Hotel Dubai and its restaurants made an outstanding reputation both locally and internationally, and we are truly grateful to our guests for appreciating our hard work. The superb reviews and feedback on TripAdvisor serve as a great motivation for all our team and help us to improve and maintain our high standards. Also, positive guest experiences go a long way in creating loyal customers which in turn generates better financial performance.” Biggles has been Dubai’s favourite British pub for over 20 years, known for its excellent food and live entertainment. This award winning British bar decorated in WWII aviation-themed memorabilia is not only an ideal venue for night entertainment but also a sports pub with 17 screens for ultimate viewing of your favourite sport. Equally successful is Da Vinci’s that opened in 1989 and was the 3rd Italian restaurant in Dubai. Since then, the outlet flourished quickly picking up numerous culinary awards, including ‘Dubai’s Favourite Italian Restaurant’. Cactus Jacks is one of the most popular Latino restaurants in Dubai serving Latino food and late night “fiestas” daily. The outlet is known for its famous frozen margaritas and mojitos; with delicious speciality fajitas, great offers and live entertainment. The outlet has been awarded as well as Best Mexican Restaurant last year. Established in 2000, TripAdvisor is now the world’s largest travel site and offers more than 630 million reviews and opinions covering approximately 7.5 million accommodations, airlines, experiences and restaurants. Now in its 8th year, the Certificate of Excellence celebrates and honours hospitality establishments that deliver consistently great service across the world. Approximately only 10% of total businesses on TripAdvisor receive this recognition. To qualify, a business must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months. For hotel marketing contact: Sheryl Aquiatan Assistant Marketing Manager Millennium Airport Hotel Dubai Mob: 00971 56 506 0983 Tel: 00971 4 702 8888 sheryl.aquiatan@millenniumhotels.com For media contact: Hina Bakht Managing Director EVOPS Marketing & PR Mob: 00971 50 6975146 Tel: 00971 4 566 7355 Hina.bakht@evops-pr.com www.evops-pr.com Millennium Hotels and Resorts, Middle East and Africa Millennium Hotels and Resorts is a dynamic, global hotel company, which owns, asset manages and operates over 130 hotels worldwide. With almost 40,000 rooms and a portfolio of brands; including Biltmore, Grand Millennium, Millennium, Millennium Place, M Hotel, Copthorne, Kingsgate, Millennium Executive Apartments and Studio M, that serve different market segments, representing quality and value in every class. Currently operating 35 hotels in the Middle East and Africa, the Group has an extensive expansion strategy in place, with 40 hotels in the pipeline. Each property in the region is unique, catering to the varying tastes and needs of the international business and leisure traveller but with a consistent promise to provide a first class service and a rewarding experience for guests. Millennium Hotels and Resorts is committed to differentiating itself by embracing the true spirit of diverse traditions, with a sincere respect to historical heritage and local culture. With the motto “More than Meets the Eye”, Millennium & Copthorne is committed to a customer-centric philosophy and complete guest satisfaction. For more information, please visit www.millenniumhotels.com  

Apple celebrates World Emoji Day

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More than 70 new emoji characters are coming to iPhone, iPad, Apple Watch and Mac later this year in a free software update. The new emoji designs, created based on approved characters in Unicode 11.0, include even more hair options to better represent people with red hair, gray hair and curly hair, a new emoji for bald people, and new smiley faces that bring more expression to Messages with a cold face, party face, pleading face and a face with hearts. Joining the growing list of animals represented on the emoji keyboard are beautifully designed characters for the kangaroo, peacock, parrot and lobster, with the addition of new food emoji for mango, lettuce, cupcake, moon cake and other popular items.
Many additional characters across sports, symbols and more, will launch later this year, including a new superhero emoji, a softball, nazar amulet and infinity symbol.
Thousands of emoji are currently available on iOS, watchOS and macOS, including emotive smiley faces, gender-neutral characters, various clothing options, food types, animals, mythical creatures and more.

Emirates receives IATA 753 compliance certification for baggage operations in its Dubai hub

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Emirates has been awarded IATA 753 compliance certification for its baggage operation in its home base of Dubai, United Arab Emirates. The certification underlines the carrier’s capabilities to diligently track bags that flow through its Dubai hub for departing, arriving and connecting customers.

IATA Resolution 753 requires airlines to track bags at four specific points in the baggage journey to ensure that at any time the status of each bag is known, facilitating a more pro-active customer approach to managing baggage challenges. To achieve certification Emirates developed an integrated Baggage Management System (BMS) in-house called Wasla to provide full control of its worldwide baggage operations. Wasla receives baggage scanning information from across the airline’s network and provides Emirates’ airport teams with information on the status of each bag on board. In Dubai where Emirates processed 35 million bags last year, speed and efficiency is of the essence and the airline works closely with stakeholders to ensure processes and systems are integrated with the Baggage Handling System (BHS) that is provided by Dubai Airport. Resolution 753 compliance was achieved through close cooperation of all involved stakeholders, Emirates as the airline, dnata as the ground handler, and Dubai airport as the provider of the baggage handling system. Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer said: “We continue to focus on consistently delivering superior services on the ground, and in the air. As part of this endeavour, I am delighted that our baggage management and tracking systems are aligned with IATA’s requirements and that we are certified for end-to-end tracking at our hub (Dubai International Airport). The ability to track our customers’ baggage at any stage, means we can proactively notify them at key touch points during their journey, and enable our frontline staff to provide even better service. We have already introduced applications and processes that provide our customers with information regarding their delivery of bags using automation, making best use of available technology.” IATA Resolution 753 was developed to reduce mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2014 and made mandatory for all IATA airlines to be implemented by 1 June 2018 and Emirates received the compliance certification in advance of this deadline. “Having Emirates – one of the region’s largest operators – achieve Resolution 753 certification is a significant boost not only for the airline’s customers but also the region. We congratulate them on their achievement and for taking the industry one step closer to 100% bag tracking,” said Muhammad Al Bakri, IATA Regional Vice President, Africa and The Middle East. —-ends——-

About Emirates

Our Media centre contains all of our business updates, including the latest press releases and articles and our contact details. The Emirates story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers the comforts of the latest and most efficient wide-body aircraft in the skies. We inspire travellers around the world with our growing network of destinations, industry leading inflight entertainment, regionally inspired cuisine and world-class service. Find out more.